SaaS Brief

True Collaboration – Helping Our Partner Ecosystem During the Coronavirus

Much has changed in the world over the last few weeks, but our commitment to the Sage Intacct partner ecosystem remains the same. Our partner philosophy has always been that if our customers and partners don't succeed, we don't succeed. That approach guides everything we do.

We’ve always supported our Value-Added Reseller (VAR) partners and our Sage Intacct Accountants Program (SIAP) partners with a vast array of services: from marketing, sales training, co-selling, to involved in partner enablement – we’re there every step of the way. Our partners are an unbelievable resource to help their customers use Sage Intacct to transform their businesses and our goal is to do everything we can to provide the assistance that make that happen.  Especially now.

As we all work through the new business environment created by the coronavirus, we recognize that  our partners have customers in hard hit industries like hospitality and we're paying close attention to those organizations –  providing assistance to help them bounce back more quickly and ensure business continuity. During this time, we’re opting to be over communicative with our partners to ensure that we’re meeting and anticipating their business needs, that way they can focus on their families and their health.

Business continuity is top of mind for most companies right now, and that is no different with our partners and their customers. We’re taking a truly collaborative approach, reaching out to the partners and discussing their cash flow, their expenses, understanding what capital expenditures can be postponed, and ensuring they have access to the resources they need. The Sage Intacct team is committed to not just helping our partners come out the other side of this but being present every step of the way and reaching that success together. As an organization that's built on a true partnership model, we’ll be there, side by side, and we'll do everything we can to help our partners. 

I am encouraged by how our customers and partners are working to get through this crisis. I’m grateful to our partners and for the privilege to support them. Our partners and the community that we’ve built is one of the things that inspires every Sage Intacct colleague to persevere, and we will continue to provide this incredible level of support today and for years to come.

To help customers and partners alike, we’ve also created a new Coronavirus Business Information Hub. We’ve collated several tips and other useful advice to help you adapt and continue to drive your business forward during the COVID-19 outbreak. We’ll be adding additional resources and articles to the Hub on a regular basis.

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