G2 independently validated reviewers rank Sage Intacct #1 in customer satisfaction

Sage Intacct is delighted to share that we once again received top placement in several G2 Grid Reports. Sage Intacct earned recognition as a leader in customer satisfaction for the sixth year in a row, ranking #1 in seven G2 Fall 2021 Grids or Categories. 

G2 recognition is important to us because it reveals the true sentiment of our customers. We get excited when we hear from customers on G2 about their experiences and successes using our products. G2 is the largest customer review site for business software, and these G2 wins tell us we are going in the right direction and meeting our customers’ needs. 

Ian Howells, VP, Head of Marketing at Sage Intacct says, “Instilled in our culture is always putting our customers first. To us, it’s less about accolades and more about the feedback and knowing how our customers feel. The responses we receive on G2 help us see how we are doing in our commitment to serve customers for life.” 

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In the latest Fall 2021 Grid Reports, customers rank Sage Intacct #1 in these 7 categories: 

• Nonprofit Accounting
• Revenue Management
• Mid-Market Subscription Management
• Mid-Market Subscription Billing
• Mid-Market AP Automation 
• Enterprise AP Automation 
• Small-Business Nonprofit Accounting 

In the Nonprofit Accounting category, customers position Sage Intacct #1 in the overall Grid once again, where they have consistently ranked us quarter after quarter. Customers also rate Sage Intacct #1 in customer satisfaction, surpassing all competitors. And we are pleased 94% of our nonprofit users say our product is going in the right direction and 89% say they would likely recommend us to a friend. Plus, Sage Intacct earned awards for Leader, Best Usability, Momentum, and Best Relationship, which reflects the satisfaction shared by our verified reviewers.

Thanks to our customers, Sage Intacct ranks as a leader in the Mid-Market Accounting category once more. For this grid, G2 evaluated the performance of 41 accounting systems. Customers rate Sage Intacct #1 in customer satisfaction with 92% of reviewers saying our product is going in the right direction. G2 results also show we move at speed to help our customers with shorter implementation times that allow them to achieve results up to 117% faster than competitors.

In this latest quarter, our focus to continually improve products for our customers remains evident as we topped the Usability Index in two categories—Mid-Market ERP Systems and Nonprofit Accounting. The criteria for this ranking are determined by ease of use, ease of admin, and the ability to meet customer requirements.

Of course, those aren’t the only areas where our customers think we exceled. Sage Intacct received an additional 40 awards, including 23 for leadership. These Leader awards reaffirm our customers’ belief in us as a trailblazer in financial management: 

• Accounting 
• Nonprofit Accounting 
• ERP Systems
• Revenue Management 
• Subscription Revenue Management 
• Subscription Management 
• Subscription Billing 
• AP Automation 
• Grant Management 
• Mid-Market ERP Systems 
• Mid-Market Accounting 
• Mid-Market Subscription Billing 
• Mid-Market Subscription Management 
• Mid-Market AP Automation 
• Small Business Nonprofit Accounting 
• Small Business Accounting 
• Small Business Subscription Billing 
• Small Business AP Automation 
• Enterprise AP Automation 
• Enterprise Accounting 
• Enterprise ERP Systems 
• Project-Based ERP 
• Europe Accounting 

We are honored to receive 7 Momentum Leader awards for achieving the most positive growth year after year in these categories: 

• Accounting 
• Nonprofit Accounting 
• ERP Systems 
• Revenue Management 
• Subscription Management 
• Subscription Billing 
• Grant Management 

And Sage Intacct is thankful to earn awards for Performance, Usability, and User Adoption in several categories. These reflect our commitment to meeting our customers’ needs and providing a great experience from setup to customer support: 

• Nonprofit Accounting 
• Revenue Management 
• Mid-Market ERP Systems 
• Nonprofit Accounting 
• Mid-Market Project-Based ERP 
• Project-Based ERP 
• Grant Management 
• Small-Business Subscription Management 
• Small-Business Subscription Billing 
• Users Love Us 

The results of the latest G2 Grid Reports demonstrate our dedication to transform the way people think and work so their organizations can thrive. So much so, that Sage Intacct has remained a consistent G2 leader in customer satisfaction since 2015. A key Sage value focuses on our customers’ success, and we are thrilled the latest G2 results reaffirm our devotion to this value. 

We love hearing what our customers are saying about us (click links to see full review): 

Sage Intacct is one of the best accounting systems in 2021“You easily look up past entries and access support files very quickly. The system is intuitive and easy to use, and you don’t need much training to become an expert.”— Consultant in Accounting, Small-Business 

An objective and first-class business organization“I really like everything about Sage Intacct. I consider this platform to be one of the best business organization solutions. Through Sage Intacct I can have control of my company’s accounts payable, accounts receivable, and bookkeeping. The operating system is very easy to understand—it is also fast.”— Levi B., Information Technology, Mid-Market 

Great all-in-one system“Great system that has allowed us to automate many previously manual processes. We were able to customize the application to provide us with the details needed for reporting and analyzing our data.”— Administrator in Nonprofit Organization Management, Mid-Market